Unify Healthcare Logo
353 Middlestone Way Cuyahoga Falls, OH 44223 +1 (866) 796-0858

Privacy Policy & Compliance

Last Updated Date : 26-Sep-2024

As part of our medical billing services, we at Unify Healthcare Services are dedicated to safeguarding our clients' privacy and confidentiality as well as the health information we handle. We take every precaution to guarantee adherence to privacy laws and safeguard the information entrusted to us as an accountable entity in the healthcare sector.

This Privacy Policy describes our commitment to upholding accountability and transparency as well as how we gather, use, and safeguard sensitive data.

We recommend you to read this policy carefully to understand our policies before you use our Sites or disclose any personal information. When you explore our site, you agree to this privacy policy.

Information Collection and Purpose

When you visit our website, we may collect personal information such as:

  • Personal Information: Your name, address, email, telephone number, and other relevant details
  • Unique identifiers: Username, password, marketing preferences, browser type, IP address, what you use to access our Sites and navigation details.

This information is gathered for specific, identified purposes, including:

  • Internal communication.
  • Providing SMS services.
  • Enhancing the overall user experience.

We ensure that personal information is collected only through lawful and fair means, with your explicit consent.

Automated Data Collection Methods

As you interact with our website, we employ automated technologies to gather certain personal information. These methods allow us to better understand user behavior, improve website functionality, and enhance your overall experience.

Web Logging

We automatically collect and store specific details in log files, including:

  • IP addresses
  • Browser types
  • Operating systems
  • Date and time of access
  • Clickstream data

This information helps us analyze trends, manage the website, and track user activity.

Cookies

Cookies are small text files placed on your device’s hard drive to personalize your experience and improve website functionality. You can control cookies by adjusting your browser settings to refuse or accept them. Please note, however, that disabling cookies may limit access to certain features of our website. By default, our system will use cookies unless configured otherwise in your browser settings.

Web Beacons

Certain pages on our website may include small electronic files called web beacons. These tools allow us to:

  • Count visitors to specific pages.
  • Collect data for website analytics.
  • Monitor the effectiveness of our online content.

These automated methods are essential for providing a seamless and optimized browsing experience while maintaining a high standard of service.

Use of Data

We use the collected data responsibly and solely for the intended purposes, including:

  • Sending communication relevant to our services.
  • Ensuring compliance with applicable laws and regulations.
  • To deliver our website and its content effectively to you.
  • To enhance and optimize the content available on our website.

We strictly prohibit the sale, trade, or sharing of your information with any third party, except:

  • When required to fulfill a requested service.
  • With your prior consent.
  • When mandated by law.

Opt-In and Opt-Out Notifications

We highly value user content and ensure transparency in our communication practices. To maintain this, we implement the following:

Opt-In Messages

Before initiating any messaging service, we send an Opt-In message to confirm your consent. This message includes:

  • Our brand name.
  • Instructions for HELP to access additional support.
  • Information on message frequency.
  • Disclosure of any associated fees.

Your response to this message authorizes us to send further communications. Users will receive an initial message detailing these terms and must actively confirm their consent to proceed. This process reflects our commitment to respecting user preferences and maintaining transparency in our communication practices.

Opt-Out Notifications

We respect your preferences and provide an easy way to discontinue communication. Our Opt-Out notifications include:

  • Our brand name for recognition.
  • A clear statement that no further messages will be sent after opting out.

You are always in control of your communication preferences with us.

Your Choices

We are committed to offering you control over how your personal information is collected and used.

Retention of Personal Information

We retain your personal information only for as long as it is necessary for legitimate business purposes.

Managing Your Information

If you wish to update, correct, or request the deletion of your personal information, you can contact us at info@unifyrcm.com. We will make every effort to address your request promptly.

Please note, however:

  • Certain information may need to be retained for recordkeeping and compliance purposes.
  • There may be residual data that cannot be fully removed or altered.

Your privacy is important to us, and we aim to handle your personal information with transparency and care.

Call Recording and Monitoring

All calls to and from Unify Healthcare Services are recorded and strictly monitored to ensure the highest standards of service and compliance. These recordings are safeguarded to prevent unauthorized access, loss, or misuse.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from anyone under 13. If we discover that we have unintentionally collected such information, we will promptly delete it.

If you believe we may have information from a child under 13, please contact us at:

info@unifyrcm.com

Security Safeguards

We implement robust security measures to protect your personal information from loss, theft, and unauthorized access. This includes:

  • Encryption technologies.
  • Restricted access to sensitive data.
  • Regular audits and monitoring to detect vulnerabilities.

Your data is handled with the utmost care and respect.

Links to External Websites

Our website may contain links to external websites for your convenience. Please note that we are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any linked site before submitting personal information.

HIPAA Compliance

We adhere to the strict guidelines set by the Health Insurance Portability and Accountability Act (HIPAA) to protect Personal Health Information (PHI).

Use of PHI

PHI may be used for purposes such as:

  • Treatment, payment, and healthcare operations.
  • Obtaining payment for our services in conjunction with medical treatment.

Disclosure of PHI

PHI disclosures are made only to covered entities, such as healthcare clearinghouses, as permitted under HIPAA regulations. We are committed to ensuring the confidentiality and integrity of PHI at all times.

Policy Updates

At Unify Healthcare Services, we reserve the right to modify or update this Privacy Policy as needed. However, we will notify you of any significant changes before they take effect.

Contact Us

If you have any questions or concerns about this Privacy Policy or your interactions with our services, please reach out to us at:

Email: info@unifyrcm.com

We value your trust and are dedicated to maintaining the highest standards of privacy and data protection.

Talk to Us

We will call you